Frequently Asked Questions

  

Authenticity Verification

There have been several attempts by (mainly) Chinese companies to replicate Brous Blades models. To find out if a knife you have or are wanting to buy is a true Brous Blade, please email us at brousblades@outlook.com with as many photos and details as you can. We typically can tell if it's authentic just through photos alone, and it is pretty rare that we would need you to send it in for further verification. 


 

Custom Knife/Scale Orders

Jason's books are currently closed to custom knives, but you can order custom scales on our website under "Customize Your Knife" - "Order Custom Scales". Direct link: http://brousblades.com/collections/custom-scales


Custom Pocket Clips

We unfortunately do not offer different clips for any of our knife models, and Jason's books are currently closed to custom work so he cannot make a custom clip for your knife. If you are unhappy with a pocket clip's design or function, please let us know and we will take it into consideration for future pocket clip designs.


Knife Repair/Service

Every Brous Blade comes with a lifetime warranty. If you would like to send your knife in for repair/service, please send it in to us via USPS (NO SIGNATURE REQUIRED*) and include the service form printout (Click Here). Please allow between 3 business days and 3 weeks from the date we receive it to get your knife back. 

Service form: (Click Here)

Address to ship to:

Brous Blades
PO Box 550
Buellton, CA 93427

*Shipping packages with "Signature Required" or insurance can result in a longer wait time for your package to be picked up. We have to physically go to the Post Office to get these packages, and we only make that trip once every week or two*


Knife Sharpening

Knife sharpening is included in your Brous Blades lifetime warranty. 

If you would like to send your knife in for sharpening, please send it in to us via USPS (NO SIGNATURE REQUIRED*) and include the service form printout (Click Here). Please allow between 3 business days and 3 weeks from the date we receive it to get your knife back. 

Service form: (Click Here)

Address to ship to:

Brous Blades
PO Box 550
Buellton, CA 93427

*Shipping packages with "Signature Required" or insurance can result in a longer wait time for your package to be picked up. We have to physically go to the Post Office to get these packages, and we only make that trip once every week or two*

You are more than welcome to perform this service yourself if you prefer, but since all our blades are rough-cut with a CNC then hand-sharpened by Jason, he doesn't have an exact angle to provide for any knife. He suggests starting at 20-30 degrees and working your way up from there.


Lockstick

We have developed a technique that is proven to work every time if done correctly. First, with the knife in the closed position, take a small cloth and clean off the blade tang. You want this part of the knife to be perfectly dry and clean of all debris before following the next steps. Once clean and dry, apply Sharpie (we recommend the Silver Metallic for Satin and Stonewash finishes) to the blade tang where the liner makes contact with the blade. Open the knife, then close it. Apply more Sharpie to the same area, then open and close the knife again. Continue this process at least 5-6 times or until the lock no longer sticks. For the final application, put a heavy amount of Sharpie on the blade tang and let it dry for 30 minutes. If you continue to have lock stick after trying this method, try following the same steps using a graphite pencil instead of a Sharpie. 


Pre-Orders

When we release a new model for pre-order, we collect a $50 deposit upfront to reserve the knife of your choice. Once we are ready to ship the knives out, we will email a final payment link to everyone who placed a pre-order so they can pay the remainder of the amount due for their knife. Shipping information and the applicable charges will be collected during the final payment stage. 

If you wish to cancel your pre-order, email us at brousblades@outlook.com and we will remove you from the pre-order and issue a merchandise credit for your future use. This credit will never expire and can be used towards any available service or product on our website.

If you wish to modify your pre-order (change handle color or blade finish, etc), please place a new pre-order for the knife you would rather reserve then email us at brousblades@outlook.com so we can issue a refund for your original order. This is the ONLY instance refunds will be issued. 


Replacement Parts

(Click Here) to fill out the replacement parts request form


Shipping Instructions

If you would like to send your knife in for service, please send it in to us via USPS (NO SIGNATURE REQUIRED*) and include the service form printout (Click Here). Please send the knife in the original packaging if possible. If not, please wrap it up securely in bubble wrap or another protective material.

We service all knives on a first-received, first-serviced basis, so the turnaround time depends on the amount of knives we receive before yours. Please allow between 3 business days and 3 weeks from the date we receive it to get your knife back. 

Service form: (Click Here)

Address to ship to:

Brous Blades
PO Box 550
Buellton, CA 93427

*Shipping packages with "Signature Required" or insurance can result in a longer wait time for your package to be picked up. We have to physically go to the Post Office to get these packages, and we only make that trip once every week or two*


Shipping Rates/Fees

U.S. orders are shipped via USPS Priority Mail and we charge a flat rate of $11.95.

International orders are shipped via USPS Priority Express International and we charge a flat rate of $58.00.


Sold Out Products

We only make limited runs of each model, so once they are sold out they are no longer available. In certain cases, we will make additional runs of a particular model depending on customer requests we receive. Additionally, we may make a new run of an existing sold-out model but with different materials (such as the T4, Reloader, and VR-71 - all three were originally released with Titanium liners and CF scales, then we did another run with stainless steel liners and G10 scales). 


Warranty/Refund Policy

At Brous Blades, we take great pride in the quality and craftsmanship of our products. All our knives come with a LIFETIME warranty with free sharpening, parts replacement, and repairs. If you are not completely satisfied with your knife you may return it for either a replacement or merchandise credit within 10 days of purchase. Any modifications not made by Brous Blades will void the warranty and will not be accepted for replacement or merchandise credit.